Return & Refund Policy

At Japanese Korean Mart, we value your satisfaction and aim to deliver every order in excellent condition.
If you face any issues with your order, please review our policy below.

Eligibility for Refund or Exchange

You are eligible for a refund or exchange if

• The product is faulty, damaged, or incorrect.
• You report the issue within 3 days of receiving your order.

How to Request a Refund or Exchange

To initiate a request

1. Contact our support team via WhatsApp or email within 3 days.
2. Share your order number and clear photos of the issue.
3. Once verified, our team will arrange a replacement or refund to your original payment method.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for

• Opened or used products
• Perishable and frozen food items
• Items not in original packaging

Refund Terms

• Refunds are processed only for damaged, defective, or wrong products.
• Refunds will be credited to the original payment method within 5–7 business days after confirmation.
• Change-of-mind returns are not accepted.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:
📧 jkmartjeddah@gmail.com
📱 +966 538270919